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The new components create and use a LogFiles subfolder called PunkBuster for logging messages. On most systems, this is at C:\windows\system32\LogFiles\PunkBuster. The new service components are designed to log to the system LogFiles folder. How will I know if these new components are operating properly? Most major security packages do not block our new components users with other software that causes these conflicts should contact the vendor of their security package and request an update to correct this conflict. Our new components are simply extensions of the existing PunkBuster system using new services and kernel software drivers, and are each signed with Verisign / Authenticode digital signatures for verifiable authenticity purposes. This activity triggers warnings or blocks by some other security programs, some of which consider all unknown programs as threats or malware. The new PunkBuster components make use of network resources and also frequently update files in the Windows system folders. Until these various packages are updated to correctly identify PnkBstrA.exe, PnkBstrB.exe, and PnkBstrK.sys as components of the PunkBuster Anti-Cheat System, players who experience PunkBuster kicks due to these conflicts need to either manually adjust the settings of the other software running on their system or disable the other software while playing on PunkBuster enabled servers.

Some of these will block our new components thereby causing the "Losing Key Packets" kicking. Some other software programs such as virus scanners, firewalls and Internet security software packages are suspicious of any new services and kernel drivers when they are first released. I get kicked from PunkBuster servers for "handshaking failed" or "Losing Key Packets", how can I fix that?